Returns and Refunds

Returns

If a product does not meet performance standards indicated in the product description, customers may contact Apheon Bioscience for a replacement of an identical or similar product at no charge.  This policy is valid for one year from the date of purchase and only applies to catalog products. To request a replacement, please contact us

For custom services, like Custom DNA Cloning, Apheon Bioscience will provide a verified product, along with the data, and is not responsible for errors submitted by the end user.  Customers are charged only after completion of the service or as per contract.

Refunds

100% refund or replacement is offered on some products excluding DNA plasmids (DNA plasmids are subject only to replacement) on products exhibiting quality issues.  To request a refund or replacement, Please have your order information readily available, so our technical service representatives can better assist you with your request.